Worse customer service ever.
on 05-01-2019 2:32 PM - last edited on 05-01-2019 3:00 PM by Mav
I was trying to reset my password using my android mobile phone. The site is not working properly: when you click on the "reset" button nothing happens. I get into a chat and ask for assistance. Assistance? No way, I was patronised and harassed for being a woman. Told to get a family member to help me cause I was doing something wrong, there is no such a thing as a reset button, you are licking in mobile option instead of Broadband as you should, etc etc. I asked a friend to do the same from her mobile (not android) and it worked. I reckon their QA did not spot the fault in their website yet. It is clear for the that the link is broken but "[CSA Removed]" on the chat does not seem to understand that and assume "Ana" is dumb and does not know how to reset a password. I wish I could add the screenshots I took of the conversation. Disgusting. I wish it was 2 weeks ago and I would have cancelled the service.
Re: Worse customer service ever.
There are a couple of ways of adding screenshots to a post.
The easiest way is to click on Choose Files from just below the text box when typing a message, and select the relevant file .
Please ensure you redact any names of Customer Service Agents before you post.
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