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no phone and broadband for 8 days

Posts: 3
Registered: ‎14-06-2015

no phone and broadband for 8 days

moved to plusnet a month ago and for the last 8 days phone line been down with no explanation. Not too happy I switched.
dick:green phone number removed from a public forum but made accessible to PN.
Community Gaffer
Community Gaffer
Posts: 17,688
Thanks: 667
Fixes: 167
Registered: ‎05-04-2007

Re: no phone and broadband for 8 days

Hi there,
Really sorry to hear of the problem you're having. I've just taken a look at your account and can see this issue was reported to us 2 days ago, we tested and reported it through to Openreach on the same day. At the moment we're being told the resolution should happen on the 16th.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff