much better
Quote from: whistler Occasionally I get an error message from outlook:
Quote There was a problem logging into your mail server. Your user name or password was rejected.
Server response: '-ERR login failed.'. (Account ************) Pop3 server 'mail.plus.net', Error number 0x800ccc92).
A lookup of Error number 0x800ccc92 is not exactly conclusive but here's what MS say:
http://support.microsoft.com/kb/309216
Not relevant:
[quote author="MS Knowledgebase"]APPLIES TO
* Microsoft Exchange 2000 Server Standard Edition
We do not use Microsoft Exchange and by the sounds of things neither do you.
Quote Elsewhere I found this:
Quote On the Exchange Server-based computer, the following information is registered in the Application log:
Event ID: 13003
Source: MSExchange Pop3
Type: Error
Category: Authentication
Description: Logon attempt from 0.0.0.0 to alias failed: HrLookupCredentials() call failed with error Logon failure: unknown user name or bad password.
Can you check your logs for this?
As above, we don't use exchange, we use Courier so I'd be very surprised to find any entry like the one above in our server logs
The error message Outlook is giving you is most common in my experience where there's another local application/process interfering with your mail collection. It's not clear whether or not you've deleted and recreated your mail account yet in Outlook?
Quote from: Bob The error message Outlook is giving you is most common in my experience where there's another local application/process interfering with your mail collection.
I have no new applications since I switched to your pop3 server.
tiscali's pop3 worked fine.
my other three pop3 accounts still work fine.
Quote from: Bob It's not clear whether or not you've deleted and recreated your mail account yet in Outlook?
Not sure why... given this on 22/01
Quote from: whistler Re-created pop3 account: no difference.
Oh and BTW
Quote from: Bob As above, we don't use exchange, we use Courier so I'd be very surprised to find any entry like the one above in our server logs
Very cute but I'd be surprised if courier doesn't maintain similar log info
EDIT: Just tried it a minute ago and it took EIGHT attempts... other three pop3 accounts instant (as usual).
Do you leave a copy of messages on the server and if so for how long? I'm wondering if it is because your mailboxes have a lot of messages and it's causing time-outs. Later attempts a lot of the data will be in the mail server memory and that's when you succeed.
Quote from: whistler
Quote from: Bob The error message Outlook is giving you is most common in my experience where there's another local application/process interfering with your mail collection.
I have no new applications since I switched to your pop3 server.
tiscali's pop3 worked fine.
my other three pop3 accounts still work fine.
The fact that you haven't installed any new applications doesn't necessarily mean that one of your existing ones isn't causing problems! I admit, it's unlikely if your other accounts work OK but it's not outside of the realms of possibility.
Quote
Quote from: Bob It's not clear whether or not you've deleted and recreated your mail account yet in Outlook?
Not sure why... given this on 22/01
Quote from: whistler Re-created pop3 account: no difference.
Sorry, missed that!
Did you delete the old account when you created the new one? Exactly how many accounts do you have listed in Outlook? Perhaps you could provide a screengrab of the account settings page? (Tools > Account Settings > 'Email' tab).
Quote
Quote from: Bob As above, we don't use exchange, we use Courier so I'd be very surprised to find any entry like the one above in our server logs
Very cute but I'd be surprised if courier doesn't maintain similar log info
Undoubtedly it does although I'm not convinced we're at the point where it's worth the hassle of me acquiring a copy of the logs. presumably you get a username/password prompt a few times before you get the 0x800ccc92 error? Is the username already pre-populated in this pop-up and if it is then what is it set to?
FWIW, I have now set up a client to poll both of your mail accounts every minute. If there is a server-side issue then I should be able to replicate your problem.
If you haven't done so already then I'd be interested to know whether or not you have the same problem when setting the account up in another email client e.g. Thunderbird?
Quote from: jelv Do you leave a copy of messages on the server and if so for how long? I'm wondering if it is because your mailboxes have a lot of messages and it's causing time-outs. Later attempts a lot of the data will be in the mail server memory and that's when you succeed.
That's not the problem on this occasion jelv.
Bob - a lot of questions there - I'll step through them.
Yes
Exactly 4
Well I could but how would this help given that it doesn't ALLWAYS fail - i.e. the settings MUST be correct.
Certainly wouldn't want you to hassle yourself
Correct
Yes - and it's set to my username! - otherwise as I've said above - it would ALLWAYS fail.
possibly. see later.
Havn't done this yet but I may - although I'm not convinced we're at the point where it's worth the hassle.
OK - (now the see later bit) To me this proves there's an interaction problem between my client and your server. i.e. it's not your server and it's not my client - it's both of them. Why? - your server works fine for your script. My client works fine for all accounts on at least two other servers but not with the PN server.
Quote from: Bob Did you delete the old account when you created the new one?
Yes
Quote from: Bob Exactly how many accounts do you have listed in Outlook?
Exactly 4
Quote from: Bob Perhaps you could provide a screengrab of the account settings page? (Tools > Account Settings > 'Email' tab).
Well I could but how would this help given that it doesn't ALLWAYS fail - i.e. the settings MUST be correct.
Quote from: Bob Undoubtedly it does although I'm not convinced we're at the point where it's worth the hassle of me acquiring a copy of the logs.
Certainly wouldn't want you to hassle yourself
Quote from: Bob presumably you get a username/password prompt a few times before you get the 0x800ccc92 error?
Correct
Quote from: Bob Is the username already pre-populated in this pop-up and if it is then what is it set to?
Yes - and it's set to my username! - otherwise as I've said above - it would ALLWAYS fail.
Quote from: Bob FWIW, I have now set up a client to poll both of your mail accounts every minute. If there is a server-side issue then I should be able to replicate your problem.
possibly. see later.
Quote from: Bob If you haven't done so already then I'd be interested to know whether or not you have the same problem when setting the account up in another email client e.g. Thunderbird?
Havn't done this yet but I may - although I'm not convinced we're at the point where it's worth the hassle.
Quote from: Bob
Quote from: Bob FWIW, I have now set up a client to poll both of your mail accounts every minute. If there is a server-side issue then I should be able to replicate your problem.
Since I wrote that there hasn't been a single failure yet.
OK - (now the see later bit) To me this proves there's an interaction problem between my client and your server. i.e. it's not your server and it's not my client - it's both of them. Why? - your server works fine for your script. My client works fine for all accounts on at least two other servers but not with the PN server.
Quote from: whistler
Quote from: Bob Perhaps you could provide a screengrab of the account settings page? (Tools > Account Settings > 'Email' tab).
Well I could but how would this help given that it doesn't ALLWAYS fail - i.e. the settings MUST be correct.
It's not the settings I was interested in, it was the amount of accounts you had configured which would have provided further evidence as to how things are set up at your side. The only reason I asked for this is because I'm still confident that your problem is a local one.
Quote
Quote from: Bob Undoubtedly it does although I'm not convinced we're at the point where it's worth the hassle of me acquiring a copy of the logs.
Certainly wouldn't want you to hassle yourself
There's little need for me to do this anyway as I can't replicate your problem, and I'm using your account when testing.
Quote
Quote from: Bob Is the username already pre-populated in this pop-up and if it is then what is it set to?
Yes - and it's set to my username! - otherwise as I've said above - it would ALLWAYS fail.
Yes, but you have two mailboxes with *two separate usernames*, it would help to know which one is causing the problems? If you're not comfortable saying here then feel free to personal message me the details.
Quote
Quote from: Bob If you haven't done so already then I'd be interested to know whether or not you have the same problem when setting the account up in another email client e.g. Thunderbird?
Havn't done this yet but I may - although I'm not convinced we're at the point where it's worth the hassle.
It's Thunderbird that I've been using to test your account.
Quote
Quote from: Bob
Quote from: Bob FWIW, I have now set up a client to poll both of your mail accounts every minute. If there is a server-side issue then I should be able to replicate your problem.
Since I wrote that there hasn't been a single failure yet.
OK - (now the see later bit) To me this proves there's an interaction problem between my client and your server. i.e. it's not your server and it's not my client - it's both of them. Why? - your server works fine for your script. My client works fine for all accounts on at least two other servers but not with the PN server.
That's just it, I'm not using a script. I'm using a standalone mail client (Thunderbird) installed on a Windows machine connected to a Plusnet provisioned broadband line. I'm going to do exactly the same now with Outlook 2007 however I'm quietly confident that I'm still going to be unable to locate a problem with your account...
Quote from: whistler Glad your not my doctor - I'd prefer you to be quietly confident you'll be able to find out what and where the problem is rather than just being able to say - it's not our fault.
If he were your doctor he wouldn't do a diagnosis over the phone, he'd expect you to turn up at his surgery for an examination. I suggest that you put your PC in the boot of the car and take it to Sheffield for Bob to examine and diagnose the problem.
The fact that there is NOBODY else complaining of the same issue convinces me that the problem lies at your end, the usual suspects being AV, firewall and things like spam assassin.
Quote from: jelv If he were your doctor he wouldn't do a diagnosis over the phone, he'd expect you to turn up at his surgery for an examination. I suggest that you put your PC in the boot of the car and take it to Sheffield for Bob to examine and diagnose the problem.
LOL - you should be on the telly jelv (then I could turn you off ;D)
Quote from: jelv The fact that there is NOBODY else complaining of the same issue convinces me that the problem lies at your end,
You may well be right. But by the same token - all my other accounts on another server work fine. Hence my heretical suggestion that it is a combination. I'm just interested in trying to find out what the problem is, not looking to blame anyone - sorry for being so much trouble
Quote from: jelv the usual suspects being AV, firewall and things like spam assassin.
Took AV off - no difference.
If firewall (router or ZA) - what do you suggest it's doing - and why does it work say 50% of the time?
never used things like spam assasin or indeed spam assasin itself.
When you check for mail do you always check all four accounts at the same time? If so have you tried doing a check for mail on just the Plusnet mailbox on it's own?
Is your wife having any problems collecting mail from her mailbox?
Is your wife having any problems collecting mail from her mailbox?