cancel
Showing results for 
Search instead for 
Did you mean: 

missing usage email this month on Extra

Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

missing usage email this month on Extra

Normally it comes once I hit 40gig of my 60gig, portal is currently showing I am at 46gig with a week till next billing month.  So checking if there is a problem or has the usage trigger been raised higher than 40 of 60 for Extra accounts?
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
4 REPLIES
Superuser
Superuser
Posts: 9,465
Thanks: 814
Fixes: 52
Registered: 06-04-2007

Re: missing usage email this month on Extra

Isn't the warning at 80% usage, ie 48GB? Soon find out I guess.
David
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: missing usage email this month on Extra

Certainly on my BBYW package I get the warning email at 12GB used out of 15GB allowance, which as 'spraxyt' said is 80%
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: missing usage email this month on Extra

Looks like the email has now been sent Gus.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: missing usage email this month on Extra

Yep I could have sworn it came when I hit 40gig previously, personally maybe would like it set lower to plan what to watch during peek times.  Watching F1 hurts with it taking 1.2-1.5 gig for each stream, but having to avoid all radio on a race day to watch it after the fact hurts
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017