cancel
Showing results for 
Search instead for 
Did you mean: 

Totally baffled by response :)

gyre
Grafter
Posts: 271
Registered: 19-11-2007

Totally baffled by response :)

A couple of weeks back, I rang into plusnet to ask that plusnet's copy of my IP profile speed was adjusted to match BT's.  In my case BT had me down on a 2000kbps profile and PN were lagging at 1750kbps.
That happened soon after my phonecall.  I was happy.
I then got this message today on question number #43931425:
Quote
I am closing as the order has rejected as the your line doesn't support a fix rate 2mb product, unfortunately you will remain on your current speed.

Say what?  I just asked that the speed profiles were in sync.  I didn't ask for a fixed rate anything!! Smiley
Can a nice PN rep look into this a bit further?
Thanks!
-- gyre --
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Totally baffled by response :)

I've taken a look at your ticket and account and can see that the profiles now match. I've fed back about the ticket responses as it's been completely misunderstood by a few agents. Fortunately the order failed so no changes should happen to your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gyre
Grafter
Posts: 271
Registered: 19-11-2007

Re: Totally baffled by response :)

Thanks Chris! Smiley
-- gyre --