cancel
Showing results for 
Search instead for 
Did you mean: 

line rental saver - not possible to order?

jheenan
Grafter
Posts: 111
Thanks: 1
Registered: ‎03-07-2009

line rental saver - not possible to order?

Hi,
I've been trying to sign up for plus's line rental saver for 3-4 weeks (can't remember exactly).
It always end up at https://portal.plus.net/apps/linerental/saver/register, which says:
Quote
Error
Sorry, An error occurred whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later.

I ask support via a ticket 2 weeks ago and just got "Unfortunately we are aware of this problem and are currently working on finding a solution.".
I'm not really sure plus.net should still be featuring a product on their website if they've not been able to take orders for it for a month or more?
Joseph
5 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: line rental saver - not possible to order?

Hi JosephH,
When was the last time you tried? That should be resolved now. If you go into your phone panel you'll see an add for Line Rental Saver on the right. Let me know how you get on
Jojo Smiley
jheenan
Grafter
Posts: 111
Thanks: 1
Registered: ‎03-07-2009

Re: line rental saver - not possible to order?

Hi Jojo,
Thanks for the answer!
I last tried a few minutes ago and it still failed.
https://portal.plus.net/addons/line-rental-saver/ contains the link labelled 'member centre' which takes me to https://portal.plus.net/rentalsaver which then shows the page with the error. I tried reloading all the pages along the way in case somewhere was cached and still got the same result.
If I go the route you suggest from the phone panel, that does work and I believe I've successfully signed up. So I guess there's just a bad link somewhere Smiley
Thanks
Joseph
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: line rental saver - not possible to order?

Thanks Joseph. I'll look into that Smiley
jheenan
Grafter
Posts: 111
Thanks: 1
Registered: ‎03-07-2009

Re: line rental saver - not possible to order?

Great, thanks Jojo! Also I never thanked you for sorting out my FTTC upstream after the house move, that was impressively efficient  Cool
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: line rental saver - not possible to order?

This one should work: https://portal.plus.net/apps/linerental/saver/portal
Chris Pettitt
Cloud Environments Engineer