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keep getting disconnected, requests for update being ignored!

winterjasmine
Dabbler
Posts: 23
Registered: ‎31-12-2009

keep getting disconnected, requests for update being ignored!

I keep getting disconnected, reported this on 16th Dec and they changed the settings for interleaving. This did not fix it and they advised me to leave the computer/modem on so they could check the line. Computer was on from 12pm yesterday for about 12 hours, sometime in the night computer attempted to switch off and modem switched off. Computer has now been on since before 10am, yesterday I asked if line had been tested yet and no one got back to me. I do not want to leave computer permanently switched on, have asked twice for someone to get back to me, aaaargh! Have even tried calling but waiting times are much more than they say.
If anyone from plusnet is reading this, my ticket no is 31231690
4 REPLIES
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: keep getting disconnected, requests for update being ignored!

Have you got a modem or a router?
If it's a router you just need to leave that on - it doesn't need your PC on as well.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
winterjasmine
Dabbler
Posts: 23
Registered: ‎31-12-2009

Re: keep getting disconnected, requests for update being ignored!

just a modem, I do have a router but haven't connected it yet.
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: keep getting disconnected, requests for update being ignored!

I suggest you do that pronto - for a number of reasons routers are better than modems - not least because they instantly make you safer on-line as you a hiding behind the router NAT addressing. Performance is often better on a router.
It is highly possible that the modem is the cause of your disconnections.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
winterjasmine
Dabbler
Posts: 23
Registered: ‎31-12-2009

Re: keep getting disconnected, requests for update being ignored!

I have been using the modem for ages with no problems, did speak to someone at plusnet before christmas and they said the router would not make a difference. Will attempt to connect router tomorrow if I recover from my hangover, aaargh!