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help with contacting plusnet

FIXED
dawbs
Newbie
Posts: 1
Registered: ‎23-11-2021

help with contacting plusnet

need to cancel engineer visit
phone numbers not working
can not find how to send email
do not have twitter
so what are you expected to do
5 REPLIES 5
jab1
Legend
Posts: 16,630
Thanks: 5,236
Fixes: 245
Registered: ‎24-02-2012

Re: help with contacting plusnet

Fix

0800 432 0200 is working - just checked. Email is not an option.

Out of curiosity when is the engineer due?

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: help with contacting plusnet

Thanks for your post @dawbs and welcome to our Community Forums.

I'm sorry to see you've found it hard to contact us.

I can confirm we do have Twitter, you can tweet or DM us at @Plusnet, alternatively you can message us on Facebook (https://www.facebook.com/plusnet). In addition as @jab1 has suggested, you can call us on 0800 432 0200.

It looks like you've rung in and we've cancelled the engineer visit for you.

Let us know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: help with contacting plusnet

Moderators Note
This topic has been moved from ADSL Broadband to Plusnet Feedback.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
shutter
Community Veteran
Posts: 22,199
Thanks: 3,767
Fixes: 64
Registered: ‎06-11-2007

Re: help with contacting plusnet

@Gandalf   Ooops.... I think the O.P. said HE did not have Twitter....  Roll_eyesRoll_eyes

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: help with contacting plusnet

I may had misread that as in I thought that they thought we didn't have Twitter ‌Lips_are_sealed

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet