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help with contacting plusnet

FIXED
dawbs
Newbie
Posts: 1
Registered: ‎23-11-2021

help with contacting plusnet

need to cancel engineer visit
phone numbers not working
can not find how to send email
do not have twitter
so what are you expected to do
5 REPLIES 5
jab1
Seasoned Hero
Posts: 9,377
Thanks: 3,089
Fixes: 105
Registered: ‎24-02-2012

Re: help with contacting plusnet

Fix

0800 432 0200 is working - just checked. Email is not an option.

Out of curiosity when is the engineer due?

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,177
Thanks: 7,631
Fixes: 1,288
Registered: ‎21-04-2017

Re: help with contacting plusnet

Thanks for your post @dawbs and welcome to our Community Forums.

I'm sorry to see you've found it hard to contact us.

I can confirm we do have Twitter, you can tweet or DM us at @Plusnet, alternatively you can message us on Facebook (https://www.facebook.com/plusnet). In addition as @jab1 has suggested, you can call us on 0800 432 0200.

It looks like you've rung in and we've cancelled the engineer visit for you.

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Strat
Moderator
Moderator
Posts: 31,009
Thanks: 3,676
Fixes: 555
Registered: ‎14-04-2007

Re: help with contacting plusnet

Moderators Note
This topic has been moved from ADSL Broadband to Plusnet Feedback.

Customer and Forum Moderator. Windows 10 Firefox 96.0.2 (64-bit)


shutter
Community Veteran
Posts: 21,439
Thanks: 3,475
Fixes: 59
Registered: ‎06-11-2007

Re: help with contacting plusnet

@Gandalf   Ooops.... I think the O.P. said HE did not have Twitter....  Roll_eyesRoll_eyes

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,177
Thanks: 7,631
Fixes: 1,288
Registered: ‎21-04-2017

Re: help with contacting plusnet

I may had misread that as in I thought that they thought we didn't have Twitter ‌Lips_are_sealed

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team