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feedback after 2 years

mikeyd
Grafter
Posts: 100
Thanks: 6
Registered: ‎04-02-2008

feedback after 2 years

I have not had any problem so far but I have been lurking on this forum for a couple of years and I think some positive feedback is needed.
In 2007 I contacted BT who told me (after days of being on hold and promises that they would send someone round to check if we could get broadband) that we could not have broadband, and we would be better staying on dial-up.  We are 4 miles from the exchange so I almost took their word for it.
Signed up with Plusnet January 2008 and apart from the router delivery being late (Reason was explained to me here on this forum) I have never had less than a 2 Meg connection.  We have used the free webspace, including the cgi/sql space to setup and test some websites and found the help/documentation excellent.
Our exchange doesn't have any LLU providers, and we dont have sky/virgin, so I think we pay a reasonable amount.
If any other Plusnet customers like me think that Plusnet isn't as bad as you read on this feedback thread then why not share your thoughts.
All I can say after lurking here for 3 years is: If you are having broadband problems and it isn't a fault with your own house wiring then it is probably an openreach fault and it seems from what I have read that they are neither open or reachable.  Keep nagging plusnet on this forum but try to be nice..
12 REPLIES
Alxns
Grafter
Posts: 172
Registered: ‎18-05-2010

Re: feedback after 2 years

Yeh you usually see the worst on the forums most people don't give praise but its a good service,fast speeds and a decent price Smiley
thacky
Newbie
Posts: 9
Registered: ‎11-09-2009

Re: feedback after 2 years

Yep. totally agree with both of you  Smiley Smiley
Community Veteran
Posts: 1,850
Registered: ‎11-08-2007

Re: feedback after 2 years

+1
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: feedback after 2 years

Quote from: thacky
Yep. totally agree with both of you  Smiley Smiley

and me  Smiley
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: feedback after 2 years

been here a long time, very few problems, MTU, a a silly billing, cured mostly by PM's with James, no other problems
Moderator
Moderator
Posts: 27,093
Thanks: 1,800
Fixes: 146
Registered: ‎14-04-2007

Re: feedback after 2 years

+1 more Smiley
The Comms Digital Care team are priceless Smiley

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

198kHz
Aspiring Champion
Posts: 3,492
Thanks: 423
Fixes: 11
Registered: ‎30-07-2008

Re: feedback after 2 years

And another  Smiley
Two years to the day, and I've enjoyed very good performance and service at a reasonable price.
Remember you are unique - just like everyone else
ckcomputing
Rising Star
Posts: 157
Thanks: 10
Registered: ‎28-11-2009

Re: feedback after 2 years

et un autre aussi!!
Professionals are predictable - it's the amateurs that are dangerous!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: feedback after 2 years

Just for Pierre
"and another too"
ckcomputing
Rising Star
Posts: 157
Thanks: 10
Registered: ‎28-11-2009

Re: feedback after 2 years

Correct, OldJim - was feeling in a French mood!!
Professionals are predictable - it's the amateurs that are dangerous!
davidj66
Rising Star
Posts: 626
Thanks: 36
Fixes: 1
Registered: ‎04-09-2008

Re: feedback after 2 years

On a small exchange unlikely to be ever "llu'd".
Compared with my previous ISP(HORRANGE!)  my experience with Plusnet over the past 22 months has been all positive - much faster,cheaper and more reliable Smiley
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: feedback after 2 years

mikeyd - Thanks for your comments, it's always nice to hear that you're happy with our service. Your comments about BT Openreach are noted, but we do try to bridge that gap for you, whenever we're needed.
To everyone else - Again, thanks for your +1's! Don't forget to refer your friends and family to earn money off your subscription Smiley