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delay with fibre install

Posts: 1
Registered: ‎22-01-2013

delay with fibre install

after having the day off work waiting for an engineer to arrive i decided to phone and find out why the router hadn't been dispatched.
spoke to one person who was helpful and has dispatched it for me, after speaking to another operator i asked to find out if the engineer was coming today, but i was told that when i booked online it had not gone through properly and no engineer would coming (even tho i had an e-mail confirming it).
i have been told i will receive a phone call in the next 24 hours. fingers crossed.
i cannot fault the customer service as they have always been helpful and one of the main reasons im still here 8 years on.
just hope i dont have to wait to long and lose more time at work.
Plusnet Help Team
Plusnet Help Team
Posts: 16,776
Thanks: 853
Fixes: 217
Registered: ‎27-04-2007

Re: delay with fibre install

Sorry to hear about your disappointment.
Please let me know (via reply or PM) if you have any more issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team