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big increase in broadband cost without warning

Posts: 4
Registered: 13-06-2014

big increase in broadband cost without warning

Very annoyed to find my broadband increased from £6.50 to £16.99 with only an email 3 days before my DD is to be paid. On the same day I received an email to say my line rental saver is due in 1 month, but I only find out via a billing email with broadband. Why can't I be reminded in good time to set up a new BB contract??  I have started a new contract but would like this to be backdated to include the current month as the increase is too much for me.
It's bad form for a customer of 4+years as it tempts me to look into other deals and consider moving supplier.
Plusnet Help Team
Plusnet Help Team
Posts: 13,491
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: big increase in broadband cost without warning

Thanks for the feedback on this.
If you contact our Customer Options Team on 0800 432 0200 they'll arrange the best deal we can for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team