cancel
Showing results for 
Search instead for 
Did you mean: 

abysmal customer support

kevf
Newbie
Posts: 4
Registered: 15-04-2010

abysmal customer support

the figures lie i have had a calloutstanding for 2 days my broadband speed is down to 130kbps max...  i have rai8sed a call all i got back was we have tried and can't seem tio fix it thismay not be your problem... thatsb it nothing...  call clear up rate is shocking ...  i don't really care if they can't fix it because of something else COMMUNICATION ...
i bet this will not get to senior managment becauwse after around 7 or 8 years if not more with plus i amd shiown no loyalty or care...
I really want to swear and be rude here but i wont stoop to that this is atrocious...  what am i opayinbg 14.99 a month for....  i can get faster from a pay as go broadband.

if any one is reading this and cosnidering coming to plus my advice is don't
2 REPLIES
kevf
Newbie
Posts: 4
Registered: 15-04-2010

Re: abysmal customer support


not ideal wouldn't you say?  yet no help fromyour support.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: abysmal customer support

Apologies for the delay in responding to your ticket, I've just replied to it with the reason you are seeing such low speeds at the moment.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff