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abysmal customer support

kevf
Newbie
Posts: 4
Registered: ‎15-04-2010

abysmal customer support

the figures lie i have had a calloutstanding for 2 days my broadband speed is down to 130kbps max...  i have rai8sed a call all i got back was we have tried and can't seem tio fix it thismay not be your problem... thatsb it nothing...  call clear up rate is shocking ...  i don't really care if they can't fix it because of something else COMMUNICATION ...
i bet this will not get to senior managment becauwse after around 7 or 8 years if not more with plus i amd shiown no loyalty or care...
I really want to swear and be rude here but i wont stoop to that this is atrocious...  what am i opayinbg 14.99 a month for....  i can get faster from a pay as go broadband.

if any one is reading this and cosnidering coming to plus my advice is don't
2 REPLIES 2
kevf
Newbie
Posts: 4
Registered: ‎15-04-2010

Re: abysmal customer support


not ideal wouldn't you say?  yet no help fromyour support.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: abysmal customer support

Apologies for the delay in responding to your ticket, I've just replied to it with the reason you are seeing such low speeds at the moment.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.