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You are joking - right

Andym4
Newbie
Posts: 7
Registered: ‎21-05-2014

You are joking - right

72 hours before a fibre fault is even escalated to BT. 7 working days repair time target (currently not met). Yes I really feel that you are doing me proud. Embarrassed
15 REPLIES
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 21
Registered: ‎16-02-2009

Re: You are joking - right

I've never had to wait that long for a fault to be reported, last one was "fixed" in less than that.
Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: You are joking - right

I hope the Digital Care Team spot this and expedite on your behalf!
This the best place to raise faults - the ticket scheme is too slow to acknowledge and deal!
Geoff,
York.
Moderator
Moderator
Posts: 18,838
Thanks: 2,020
Fixes: 260
Registered: ‎11-01-2008

Re: You are joking - right

it's up to 72 hours for PN to perform their initial checks and pass the fault on..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: You are joking - right

But, if it takes the ticket system 3 days to see the ticket and then 72 hours to test that just isn't good enough!
Geoff,
York.
Andym4
Newbie
Posts: 7
Registered: ‎21-05-2014

Re: You are joking - right

It the 72 hours thats getting to me. Last time I had a line fault they tested while I was on the phone and logged a bt call there and then. BT were on the case and reconnected in less than 8 hours.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: You are joking - right

Andym4,
I've asked for this thread to be merged with this thread as they're both to do with the same thing - http://community.plus.net/forum/index.php/topic,127454.0.html
EDIT: I'll post further updates regarding your fault on this thread instead of on - http://community.plus.net/forum/index.php/topic,127454.0.html
Andym4
Newbie
Posts: 7
Registered: ‎21-05-2014

Re: You are joking - right

Hj Linn
yes the modem is plugged into the master socket & switched on
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: You are joking - right

Andym4,
Thanks for getting back to me. We'll need to arrange for an engineer to visit - can you confirm your availability over the next few days so that I can get this booked in for you?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: You are joking - right

Thanks for getting back to me on the ticket.
The engineer is confirmed for 23/05/2014 between 8AM and 1PM. Hope this is resolved for you tomorrow.
Andym4
Newbie
Posts: 7
Registered: ‎21-05-2014

Re: You are joking - right

BT engineer duly arrived at 08:00 - connected new modem - all resolved by 08:10.
Thanks Linn for getting the ball rolling yesterday.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 21
Registered: ‎16-02-2009

Re: You are joking - right

You might want to change the title of the thread - if you can.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: You are joking - right

You can't but I can - just drop me a PM or post on here the new title if you want it changed
Luzern
Seasoned Pro
Posts: 3,417
Thanks: 359
Fixes: 3
Registered: ‎31-07-2007

Re: You are joking - right

@Jim
I've wondered frequently, whether adding a "Solved" button would be a good addition to the forum.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: You are joking - right

Way beyond my pay grade I fear
However - having seen how it works on the Scan Forums I would be very wary of it