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Yerr real DSL at last :(

BorgWales
Grafter
Posts: 52
Registered: 13-07-2010

Yerr real DSL at last :(

What the hell is going on now

3 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Yerr real DSL at last :(

how would anybody know?  12 postings, all moans and no info on your line, router stats, test - nothing
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Yerr real DSL at last :(

Information required:
1. Which package you are on
2. Your paid for usage for this month from https://portal.plus.net/view_my_broadband_usage/index.php
3. If you've just been billed your usage last month.
4. Stable rate as shown by https://portal.plus.net/my.html?action=stable_rate
5. If that is way down on your normal speeds the results from a BT speed test
6. Your router stats, sync speed, attenuation and noise margin
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Yerr real DSL at last :(

BorgWales,
I can see you've made contact with our support centre and we've given you some suggestions. Please let us know how you got on.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team