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Wrong limit shown on my account

Gel
Seasoned Pro
Posts: 1,591
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Wrong limit shown on my account

When I check the website for my current allowance, instead of showing 10gb, which it has been for ages, I see:
THIS IS YOUR CURRENT BROADBAND PRODUCT
PlusNet Broadband Your Way Option 1 (Annual Contract)£9.99
per month
2GB Usage Allowance
which would be of no use to most customers.
Why does it show wrong usage data, as in box above it says if I want 10gb per month, it'll be £17.99 I recall.
Been 10gb for some time, and at time was + Net response to increasing competition.
I'm on PlusNet Broadband Your Way Option 1 (Annual Contract), and have been with Plus Net many years and well satisfied.
Agree with earlier post about the fact that + Net need to hike these allowances up, even though 10gb is usually OK, as I only get 2mb connection, being on end of long line, with no fibre in prospect, though there is some County initiative to speed the prosepect up.
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,430
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: Wrong limit shown on my account

Whereabouts on our website are you looking?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Gel
Seasoned Pro
Posts: 1,591
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: Wrong limit shown on my account

Product change
Change your product
Shows current + 2 other options
THIS IS YOUR CURRENT BROADBAND PRODUCT
PlusNet Broadband Your Way Option 1 (Annual Contract)£9.99
per month
2GB Usage Allowance=
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Wrong limit shown on my account

Hi there,
Looks like that's been updated with the change in usage, though I believe the default for Your Way Option 1 is 2GB? If you want a 10GB allowance you could always change to Value from our current product lineup?