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Why, oh why, oh why

Posts: 1
Registered: ‎09-08-2015

Why, oh why, oh why

Did I bother moving ISP.
As far as I am aware we are in the 21st century,  but Plusnet needs up to a week to provision ADSL.
Is each ASCII character for the commands to create my broadband accounts lovingly reared on an organic digital farm, individually selected for the optimal customer experience?
Or as is more likely you have poor processes and insufficient staff to carry out the amount of work to hand?
Your broadband order status pages states "We'll keep you regularly updated by email until your broadband is activated". Not seeing much in the way of regular contact, except for the lies about when my broadband will be provisioned.
I will be contacting my previous ISP tomorrow transfer back.  Award winning? My arse
Angry Angry Angry
dick:blue Excessive use of emoticons removed as per forum rules.
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Why, oh why, oh why

Hi there,
I can see that your orders are complete and you should be able to connect now. Sorry if you encountered any delays.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.