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Why is there no support?

uk144
Dabbler
Posts: 16
Thanks: 2
Registered: 06-10-2016

Why is there no support?

I have had a problem for over a week. Intermittent fibre broadband. Plusnet want to keep closing the call. It takes me 40 mins to contact them ( I cant use the chat facility because internet keep dropping out). The service is a joke!. Please please check that the fault is closed before you say it is sorted. This is wirtten out of frustration. any users know how to get a result? 

3 REPLIES
Mka
Newbie
Posts: 1
Registered: 06-10-2016

Re: Why is there no support?

I've had intermittent problems for 5 weeks, phoned about 15 times with no joy, they sent an engineer who decided it was my call blocker causing all of the problems so because it's my fault I have to fork out £65, strange thing even though the internet started working later that evening it was back to being intermittent again and this went on for 4 more days, more phone calls again being fobbed off again and told I must pay the £65 because the engineer fixed the problem. What a bunch of jokers Plusnet really are.

uk144
Dabbler
Posts: 16
Thanks: 2
Registered: 06-10-2016

Re: Why is there no support?

we'll do you proud!

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Why is there no support?

@uk144 I'll see if there's anything we can do to get this picked up.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team