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Why hasn't Plusnet assist been withdrawn

Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Why hasn't Plusnet assist been withdrawn

http://www.plus.net/home-broadband/assist/
Quote
Minimum requirements
Operating system: Windows 7 (32 bit and 64 bit). Windows Vista (32 bit and 64 bit). Windows XP (32 bit with SP2). Processor type: Pentium II or higher. Processor speed: 450 MHz or higher. Memory (RAM): 128 MB or more. Hard drive space free: 200 MB or more. Browser: Internet Explorer only (up to version 9)
Plusnet Assist is not currently compatible with Windows 8 or Internet Explorer versions 10 and above.
Basically the minimum requiremt Windows 7 is a load of rubbish as anyone running that operating system will or should be on IE11
What it should say until it is patched or withdrawn (preferably withdrawn as it is unlikely to be patched) is
Quote
Minimum requirements
Operating system:  Windows Vista (32 bit and 64 bit). Windows XP (32 bit with SP2). Processor type: Pentium II or higher. Processor speed: 450 MHz or higher. Memory (RAM): 128 MB or more. Hard drive space free: 200 MB or more. Browser: Internet Explorer only (up to version 9)
Plusnet Assist is not currently compatible with Windows 8 or Windows 7 fully patched or Internet Explorer versions 10 and above.
25 REPLIES
Superuser
Superuser
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Registered: 10-04-2007

Re: Why hasn't Plusnet assist been withdrawn

Even when it works, it's not that good!  It can - and often does - change things that it doesn't need to change and so causing even more confusion for an inexperienced user.
The kindest thing would be to formally withdraw the product and reduce the effort it takes to NOT support it.
Maurice
rongtw
Seasoned Hero
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Re: Why hasn't Plusnet assist been withdrawn

Easy ,,, just Get rid of it  until PN can come up with something that works
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Community Veteran
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Registered: 10-04-2007

Re: Why hasn't Plusnet assist been withdrawn

I wonder what the ASA's take on this will be?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Community Veteran
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Re: Why hasn't Plusnet assist been withdrawn

@ jelv ASA?
Community Veteran
Posts: 26,696
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Registered: 10-04-2007

Re: Why hasn't Plusnet assist been withdrawn

http://www.asa.org.uk/Consumers/How-to-complain.aspx
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
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Re: Why hasn't Plusnet assist been withdrawn

Embarrassed Of course!
Community Veteran
Posts: 26,696
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Re: Why hasn't Plusnet assist been withdrawn

The more people who raise a complaint with ASA the more likely they are to take a look. Anyone who has recently joined and expected Plusnet Assist to be available would be especially significant to the ASA if they raised a complaint.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
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Registered: 16-10-2014

Re: Why hasn't Plusnet assist been withdrawn

With PN's apparent adoption of Open Source why don't they offer the source code to the community? By doing so they would end up with a much better product, contributed to by PlusNet's users, which in itself is worth some 'Brownie Points'. The product is digitally signed by PlusNet so they could then use this as an opportunity to audit the code and stage releases rather than have a rolling release.
Out of interest does anyone know what the software is written in?
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Why hasn't Plusnet assist been withdrawn

It is based on a BT Desktop Help I believe but modified to suit Plusnet
The BT version has been updated but not the Plusnet derivative http://bt.custhelp.com/app/answers/detail/a_id/12941/~/bt-desktop-help
Community Veteran
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Re: Why hasn't Plusnet assist been withdrawn

That's reason enough not to I guess. Shame they can acquire BT's updated version.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Why hasn't Plusnet assist been withdrawn

PlusNet are so far behind the times on many things & need to play catchup as quick as is humanly possible
That said
As PlusNet Assist is not a priority & never will be, then it should be pulled, to make room for more urgent priorities e.g, updating their billing system, to add a pay now button
Community Veteran
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Registered: 16-10-2014

Re: Why hasn't Plusnet assist been withdrawn

OK this may not even be a starter, but what about a community developed version of PN Assist. I'm quite sure there is more than enough talent within the confines of these forums to come up with a replacement. If it was written using Open Source tools like Digia's Qt then there could be versions for Windows and Linux.
I know replacing it would not be a 10 minute job but with enough people on board and a properly managed project and versioning control system in place who knows, or am I just rambling?
MattyC
Champion
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Registered: 10-04-2014

Re: Why hasn't Plusnet assist been withdrawn

This is definitely something that we are aware of.
It's been mentioned to products before, but I have mentioned it again. As has Chris P, I think.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Why hasn't Plusnet assist been withdrawn

It feels like the Products team are NOT listening & or adhering to the situation @ hand & there should be someone to give them a proper nudge in the right direction or they should face a demotion or lose their job(s)