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Where is The Support????????

westy125
Dabbler
Posts: 20
Registered: 31-12-2009

Where is The Support????????

Where the hell is the support? I put in a ticket nearly a week ago and its still not answered?Huh
This is classed as poor service, and if it continues I will be getting my MAC and moving on!!.
Why is there NO Technical phone lines like every other ISP?? I asked the question when I took out my contract and I was told " all tickets are answered within 8 hours!!"
What a load of [Censored], yet more poor sales and service just to get you to sign up........................
PLUSNET ADMIN I AWAIT YOUR RESPONSE..................
dick:red All Caps title edited as per forum rules
4 REPLIES
Superuser
Superuser
Posts: 3,082
Thanks: 1,515
Fixes: 9
Registered: 10-04-2007

Re: WHERE IS THE SUPPORT????????

Of course there is a Technical support line?  0845 140200.   See other details here

And a view of current call stats here.
Plusnet have stated that they currently have a backlog of outstanding tickets that they are striving to get on top of, but give them a call - it should bring your case to the top of the pile.
The Comms team may not appear on this forum to pick up your query until Monday - they deserve some time off Wink
haggis
Grafter
Posts: 29
Registered: 16-01-2010

Re: Where is The Support????????

Or even just to correct the phone no above  Cheesy
copied from the bottom of the webpage
Customer Support: 0845 140 0200
Broadband Faults Helpline: 0845 140 0080
Superuser
Superuser
Posts: 3,082
Thanks: 1,515
Fixes: 9
Registered: 10-04-2007

Re: Where is The Support????????

Ooops Shocked  Must have been the Brandy butter at lunchtime
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Where is The Support????????

Hi Westy,
I've added a bit more information to that ticket, sorry about the delay in reply there.