cancel
Showing results for 
Search instead for 
Did you mean: 

Where has my question gone? It has been removed !

darcy
Grafter
Posts: 59
Registered: ‎31-05-2010

Where has my question gone? It has been removed !

I had a complaint to higher level complaints, and the thread and question seems to have been removed from "My Questions"..Why is this?
I called in today to ask abou this and was told it ws still an open question and they could view it - however I cannot view it.
The assistant could no tell me why it had been removed from my view..
I have posted this on billing section but nobody has answered.
5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Where has my question gone? It has been removed !

It'll be because there are too many open tickets on your account. I can see a couple that can be closed as they were just information from us, so give me 5 minutes and you should be able to see your complaint ticket again.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
darcy
Grafter
Posts: 59
Registered: ‎31-05-2010

Re: Where has my question gone? It has been removed !

Thank you. It has appeared again.
darcy
Grafter
Posts: 59
Registered: ‎31-05-2010

Re: Where has my question gone? It has been removed !

MY question has been removed again. Question 72372753
Can you please return it to my list of questions again please? I am waiting for a reply and cannot see wahat is going on if it is not there.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Where has my question gone? It has been removed !

Try now?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Where has my question gone? It has been removed !

If it stops being visible again, try this link:
https://www.plus.net/wizard/?p=view_question&id=72372753
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.