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What the heck is going on with webmail?

warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: ‎04-03-2010

What the heck is going on with webmail?

for the last week when ever i click send i get erro message (Failed to send message)
i can be sat here tring for a good 10 minutes at times
and its not down to my machine or connection because aswell as having the issue at home i had it in the council offices
6 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: What the heck is going on with webmail?

Sorry to hear you're seeing issues with this Warbleeder.
I've just tested this internally and haven't managed to be able to replicate an error message in Firefox 32.0 or Google Chrome 38.0.2.
Can you confirm the exact error you were seeing along with the browsers and possibly the versions being used so we can attempt to test it?
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: What the heck is going on with webmail?

It's more likely to be an issue with the message you are trying to send - have you double checked the recipients etc?
Have you tried a test message to someone else?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: ‎04-03-2010

Re: What the heck is going on with webmail?

its lastest firefox and no the email adress im tring to send email to works fine...when i first posted this i tried to send it 10 times and it failed ... i had to delete the message and start a fresh (copied and pasted email address from previous)
and lastest firefox
and the exact erro was (failed to send message)
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: What the heck is going on with webmail?

Hi,
Our of interest which webmail server are you using?
Does the problem occur with both? You can find them here and the old one here
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: ‎04-03-2010

Re: What the heck is going on with webmail?

itas webmail im using
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: What the heck is going on with webmail?

Both the links Tony gave are webmail! They are different versions with different interfaces - the second one is what you get when you click basic webmail on the normal login.
He wants you to tell us what happens on each version which may give a pointer to what is going wrong.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)