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What's going on with support? What's an acceptable wait these days...

blahblah
Grafter
Posts: 105
Registered: 15-08-2007

What's going on with support? What's an acceptable wait these days...

Me: 11:31pm, Thursday 12 Jun 2014
    "... please reset my CGI web space password...Hopefully any files I had are still there."
   
PN: 4:25pm, Tuesday 17 Jun 2014
    "...passing this to our Hosting team..."
   
Me: 10:48pm, Sunday 22 Jun 2014
    "10 days so far"
   
PN: 2:04pm, Friday 27 Jun 2014
    advice given on DNS set-up (why do USERS have to do this?)
   
Me: 12:43pm, Monday 30 Jun 2014
    "...old cgi web space, where are they?
    ...server cannot be found at that or the XXXX address"
   
PN: 1:35pm, Saturday 5 Jul 2014
    This Question is now on hold until Monday 7th July at 7:00am.
   
PN: 7:07am, Monday 7 Jul 2014
    Automated Script - now off hold
   
Me: 8:34am, Monday 7 Jul 2014
PN: 5:37pm, Thursday 10 Jul 2014
    This Question is now on hold until Sunday 13th July at 7:00am.
   
PN: 7:05am, Sunday 13 Jul 2014
    Automated Script - now off hold
   
PN: 1:47pm, Monday 14 Jul 2014
    This Question is now on hold until Monday 21st July at 7:00am.
Still no resolution, no access, no idea if there one/two webspaces or if  any files I had on CGI webspace still exist.
And then today I get an email saying you are increases prices, ho hum
3 REPLIES
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: What's going on with support? What's an acceptable wait these days...

Holy Hell
That is appalling.
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: What's going on with support? What's an acceptable wait these days...

Hi blahblah,
Sorry about the delays with this. The latest update on the same ticket which you didn't include shows this should be sorted now.
Are you able to confirm please? If not I'll make sure we're straight on top of this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: What's going on with support? What's an acceptable wait these days...

I think there's been some confusion here. There's also a few things still wrong with the OP's account from what I can tell. Give me a few minutes and I'll chuck all of the detail onto the support ticket...
Edit: Done. Let me know if you need anything clarifying.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵