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Line Transfers

louialive
Grafter
Posts: 48
Registered: 03-07-2014

Line Transfers

It was my understanding that once a transfer of service of telephone line from previous supplier to Plus Net kicked in previous supplier would just bill for the time between last bill and switch over date.
Is this the case as I have had a monthly bill from previous supplier today even though I was out of contract with them when I switched?
2 REPLIES
Community Veteran
Posts: 4,838
Thanks: 118
Fixes: 24
Registered: 14-07-2009

Re: Line Transfers

Quote from: louialive
previous supplier ... would just bill for the time between last bill and switch over date.

That's what happened to me a few weeks ago.  My previous supplier was BT and the switch-over applied only to my telephone service.  Since BT charges line rental in advance I got a refund on my final bill.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line Transfers

Hi louialive,
It would be worth speaking with your previous provider to clarify this, we will only bill you from the day you're active.