What's going on with PN?
Hi Adam,
Experienced a lot of disconnections over the weekend. Filtered NTE5 face plate, no extensions connected. Please check the account. Both down and Up stream dropped.
Regards,
Chandu.
Experienced a lot of disconnections over the weekend. Filtered NTE5 face plate, no extensions connected. Please check the account. Both down and Up stream dropped.
Regards,
Chandu.
Hi chandu,
We'll need to look into what happened with the engineer visit. I'll feedback to you about that privately. Really sorry to hear about the no-show I'll check back on your account on the 9th and hope to get back to you with some feedback in the meantime.
Adam.
We'll need to look into what happened with the engineer visit. I'll feedback to you about that privately. Really sorry to hear about the no-show I'll check back on your account on the 9th and hope to get back to you with some feedback in the meantime.
Adam.
Hi Guys,
Open Reach (OR) Boost Engineer failed to turn up on Monday, 6th June. Rescheduled for this morning (9th June) between 8am and 1pm. No sign of the engineer. By the way I was contacted by OR yesterday to confirm if Boost Engineer's visit was sill suitable.
Contacted BB Help Line at PN @ 13:15. At 13:30, I received call back from BB Help Line with re-arranged visit to this afternoon and I was told that the engineer will be here any moment now. Time now is 15:00. Still waiting and counting hours and minutes of wasted time. This is now getting beyond a joke.
I know this is NOT Pn's fault, but I am sure PN can do something about this kind of time wasting.
I thought I just update you all.
regards,
Chandu.
Open Reach (OR) Boost Engineer failed to turn up on Monday, 6th June. Rescheduled for this morning (9th June) between 8am and 1pm. No sign of the engineer. By the way I was contacted by OR yesterday to confirm if Boost Engineer's visit was sill suitable.
Contacted BB Help Line at PN @ 13:15. At 13:30, I received call back from BB Help Line with re-arranged visit to this afternoon and I was told that the engineer will be here any moment now. Time now is 15:00. Still waiting and counting hours and minutes of wasted time. This is now getting beyond a joke.
I know this is NOT Pn's fault, but I am sure PN can do something about this kind of time wasting.
I thought I just update you all.
regards,
Chandu.
Hi Chandu,
My colleague from the faults team has been to have a chat with me about this. I am very sorry indeed to hear about this happening again.
I'm confident that my colleague has handled this correctly and has done some good work to make sure an engineer does visit this afternoon.
I'll keep an eye on this thread for you and sincerely hope that an engineer does reach you today.
My colleague from the faults team has been to have a chat with me about this. I am very sorry indeed to hear about this happening again.
I'm confident that my colleague has handled this correctly and has done some good work to make sure an engineer does visit this afternoon.
I'll keep an eye on this thread for you and sincerely hope that an engineer does reach you today.
Hi Guy,
UPDATE
The OR Boost Engineer did arrive after further rescheduling to late afternoon. I offered him a cup of tea and biscuits and filled him in with the issues I had encountered. Of course he did not have any of these details. He had carried out checks from master socket. During this test he did encounter a disconnect. So, it proved that it was not my imagination!!!
As it was quite late in the evening he left the job as incomplete for a good night's rest. Next morning (i.e. this morning) he had checked the D side with 63dB loading and then the E side with 63dB loading. To no avail. He then came back to my premises to ensure that the ADSL filtered plate was good and the crimp connections on the incomming line in the test socket were good. He had carried out further test from the test socket and master socket.
The end result was he could not find the fault - e.g. coroded or HR joints. So, he had to leave the job as UNRESOLVED and PN will be informed of this. However, he has asked me to monitor the line for next 48 to 72 hours and report any drops to PN. I do not thing I will have to do that as PN Fault Team will have the info in front of them.
Let us hope that inadvertently he has done something to stabilise the line.
So, there you have it.
Regards,
Chandu.
UPDATE
The OR Boost Engineer did arrive after further rescheduling to late afternoon. I offered him a cup of tea and biscuits and filled him in with the issues I had encountered. Of course he did not have any of these details. He had carried out checks from master socket. During this test he did encounter a disconnect. So, it proved that it was not my imagination!!!
As it was quite late in the evening he left the job as incomplete for a good night's rest. Next morning (i.e. this morning) he had checked the D side with 63dB loading and then the E side with 63dB loading. To no avail. He then came back to my premises to ensure that the ADSL filtered plate was good and the crimp connections on the incomming line in the test socket were good. He had carried out further test from the test socket and master socket.
The end result was he could not find the fault - e.g. coroded or HR joints. So, he had to leave the job as UNRESOLVED and PN will be informed of this. However, he has asked me to monitor the line for next 48 to 72 hours and report any drops to PN. I do not thing I will have to do that as PN Fault Team will have the info in front of them.
Let us hope that inadvertently he has done something to stabilise the line.
So, there you have it.
Regards,
Chandu.
Chandu,
We'll certainly do all we can to help here. Please bear in mind though that 2 disconnections over the period of a weekend should not either be a problem or anything that would affect DLM.
I'm going to recommend that we keep a close eye on your connection logs for the next day or 2 before we decide if we need to act or not. I'll take care of doing that personally.
Is this something the engineer hinted towards, how do you know this?
If this needs further investigations we'll make sure all the relevant possibilities are covered.
I'll check the connection logs again tomorrow before getting back to you.
Adam.
We'll certainly do all we can to help here. Please bear in mind though that 2 disconnections over the period of a weekend should not either be a problem or anything that would affect DLM.
I'm going to recommend that we keep a close eye on your connection logs for the next day or 2 before we decide if we need to act or not. I'll take care of doing that personally.
Quote Apart from possible corroded joints (HR), I still think that there are some gremlins in the exchange equipement
Is this something the engineer hinted towards, how do you know this?
If this needs further investigations we'll make sure all the relevant possibilities are covered.
I'll check the connection logs again tomorrow before getting back to you.
Adam.