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What is wrong in these pictures ??

17 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: What is wrong in these pictures ??

Hi TORPC,
We're honestly unsure what you're pointing out to us.
Can you elaborate please? We'll be happy to investigate.
Cheers.
PS is it that some of the headings aren't capitalised? Just let us know please.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pwatson
Rising Star
Posts: 2,468
Thanks: 8
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Registered: 26-11-2012

Re: What is wrong in these pictures ??

Likewise... 
Posting several images without explanation is not only a waste of space, but you've also tied up someone from PN support trying to work out what on earth you're on about when they could have actually been doing some useful! Smiley
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: What is wrong in these pictures ??

It is easier to show you in a screenshot of a non affected page
www.plus.net/support/

Can you or anyone else spot what is the difference & what is wrong ?Huh
A possible .CSS issue or similar ?Huh
Highlighted
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: What is wrong in these pictures ??

Mine doesn't 'highlight' certain bits in black like yours appears to (Chrome, W7 (64) or IE11, W7 (64))
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
pwatson
Rising Star
Posts: 2,468
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Registered: 26-11-2012

Re: What is wrong in these pictures ??

How about reporting the problem properly?
1.  Clearly state the problem
2.  Explain which browser(s) you've tried
3.  Confirm (if possible) if the problem exists on other machines
4.  Confirm that you've flushed caches etc
FWIW The pages render fine for me in Chrome...  No black backgrounds
Community Veteran
Posts: 26,718
Thanks: 930
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Registered: 10-04-2007

Re: What is wrong in these pictures ??

The only possible thing I could see was the black which suggested that the OP didn't try CTRL+F5!
jelv (a.k.a Spoon Whittler)
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TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: What is wrong in these pictures ??

Using Chrome Version 35.0.1900.0 (280000)
Not tried any other browser prior to the screenshots
As can be seen via latest screenshot,it does not happen an all pages,
I thought it would be visually obvious & self explanatory, that something is not quite right, & would not need a typed version
Yes The cache was flushed
Now checked with Firefox 31.0 & still the same
Checked with both Vista & Win 7 & still the same
@Jelv
How would that be the case on Two yes Two different browser(s) / Two different, Operating systems(s) / Two different machines one Desktop & one laptop ?Huh

LukeS
Grafter
Posts: 203
Registered: 09-05-2014

Re: What is wrong in these pictures ??

We assumed that the bits highlighted in black was your way of showing us what was wrong.
It's not something we've come across before which leads me to believe that its something to do with how your PC is set up
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: What is wrong in these pictures ??

No 'nasty black bits' on XP (IECool for me either.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: What is wrong in these pictures ??

Quote from: jelv
The only possible thing I could see was the black which suggested that the OP didn't try CTRL+F5!

I did use CTRL+F5 also CTRL+Shift+DEL
This is an odd one to say the least however it has only happened since approx 2 - 3 days ago, since I was last on those pages
Note:
No browsers / add - ons O/S, have had any updates etc since my last visit
Superman911
Grafter
Posts: 65
Registered: 29-02-2012

Re: What is wrong in these pictures ??

Seems to be a flash issue on your PC, as the headings that are in black on yours are done through flash
Superuser
Superuser
Posts: 12,573
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Registered: 22-08-2007

Re: What is wrong in these pictures ??

Would have been a sight simpler if TORPC had spelt out what "it" is in this thread.  I guess though that a bit of helpful explanation is too much of an expectation?
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: What is wrong in these pictures ??

It is as others has mentioned & can be clearly seen in the screenshots of the pages that are affected to one of the few that aren't affected, by the
Quote from: w23
<snip> 'nasty black bits' <snip>

Sorry  do not know exactly what category to class this in (Rendering / .CSS / Flash / Java / Other)
Or
How best to explain the visual differences
Quote from: Superman911
Seems to be a flash issue on your PC, as the headings that are in black on yours are done through flash

I have looked into the possible Flash issue, Uninstalled the latest release for other browsers & reinstalled a fresh copy of the latest release & still the same
I have disabled flash & still the same
I have also tested with the previous version of flash & still the same
& of course I cleared the cache each time
I have disabled all add -ons still the same
I have tried only one tab open still the same
As stated above
This is happening with
2 x Different Operating Systems
2 x Different Browsers
2 x Different Machines
Community Veteran
Posts: 18,798
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Registered: 12-08-2007

Re: What is wrong in these pictures ??

Quote from: Townman
Would have been a sight simpler if TORPC had spelt out what "it" is in this thread.  I guess though that a bit of helpful explanation is too much of an expectation?

+1