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What happens when you leave Plusnet?

vidusi
Newbie
Posts: 4
Registered: 10-08-2015

What happens when you leave Plusnet?

First thing I have noticed after transferring from the Plusnet 80/20 service is an increase in speed of 50%.  Now why couldn't Plusnet have provided this speed?  Plusnet were given the opportunity to do this but failed miserably.
4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: What happens when you leave Plusnet?

Sorry if we left on poor terms. My colleague has picked up your other post, so I wish you all the best with your new provider.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
vidusi
Newbie
Posts: 4
Registered: 10-08-2015

Re: What happens when you leave Plusnet?

You know what Matty I would had remained with Plusnet had:
1.  Your agent not slammed me into a new contract without my consent, or knowledge.
2.  Your agent had not offered me the 40/10 service at £16 pm - the normal price is £14.99 pm.
3  Plusnet had treated me with respect in dealing with my complaint.
Alas, it was only the above that caused me to think about leaving.  I would even have tolerated the 40/50 minute call time waits had the above not happened.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: What happens when you leave Plusnet?

I'm somewhat familiar with your account, from liaising with you via Facebook. Once again, wish you all the best moving forward.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
vidusi
Newbie
Posts: 4
Registered: 10-08-2015

Re: What happens when you leave Plusnet?

Thank you Matty.  All the best to you.