What does this mean???

[#1]

Have just ordered a cable long enough to connect...
Router is the other side of the room
Will report back...

[#2]

What sort of speed do you get on a PC, that would be a fairer test?

[#3]

got the same problem.....PC is in the back room....using wifi!

gonna hook it up over the weekend and see what happens...

just seems strange that i'm getting the same speed that I did while on normal broadband..

[#4]

@Angrypetee
I've actually identified an issue at this end. As you might be aware the speed we set your connection at on our systems is determined by reports (delta reports) which are received a few times per day from our suppliers, there seems to have been an issue with the last one which for some reason was reflected on our systems as 500kbps. That obviously concerned us somewhat so I'll need to dig further.
I've set the speed back a maximum of 40mb for you so unless you've seen some improvement already you might need to reboot. FYI I'm still looking into what happened so I'll post back about that when I know more.

EDIT: FYI, nothing to worry about. It was juts due to an old delta report from before you changed to fibre. All should be OK now but do let me know if not.
Adam

[#5]

Thanks Adam, will check when I get home tonight!!!

[#6]

I've just checked your account again to be on the safe side, there's been another update of our profile to 37mb following another delta report so it should be fine now.

[#7]

Speed up.....massively (if that's even a word!?)
Thanks Adam!

[#8]

That's good, thanks for letting me know.