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Well impressed :)

gtowen
Rising Star
Posts: 353
Thanks: 9
Fixes: 1
Registered: 05-05-2013

Well impressed :)

I phoned Plusnet last Friday, 15/05/2015,  with the news I was moving over the weekend to a council flat.
A bit short notice but I'd only been allowed to see the flat that day and the rent was to start on Monday.
Anyway, had a nice chat with the outcome been my phone and broadband would be ceased on the 16th
at the old place and connected at the new place on the 27th.
Well after moving in and finding a place for everything, finally got round to setting up my router and phone
today. Imagine my surprise to find the line was active.
Switched my laptop on and here I am Smiley Smiley Smiley
Thank you very much for a very speedy outcome.
Fantastic customer service Smiley Smiley Smiley
Regards
gtowen
7 REPLIES
Moderator
Moderator
Posts: 26,193
Thanks: 1,333
Fixes: 61
Registered: 14-04-2007

Re: Well impressed :)

Glad to hear you've had a good experience.
Specsavers, here I come  Embarrassed

Customer and Forum Moderator.

gtowen
Rising Star
Posts: 353
Thanks: 9
Fixes: 1
Registered: 05-05-2013

Re: Well impressed :)

lol, thanks Strat but been here before, I've been with Plusnet for 2 years now. Smiley
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Well impressed :)

Brilliant Smiley Welcome back to the internet.
Glad to hear you've had a positive experience.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
gtowen
Rising Star
Posts: 353
Thanks: 9
Fixes: 1
Registered: 05-05-2013

Re: Well impressed :)

Oh dear Sad , may have been a tad premature. Phone line is live and broadband  is connected  to Plusnet, hence my typing on here, but unable to make any phone call.
Any number I try and call results in an auto message saying the number is unrecognized. Not a biggie, still pleased the broadband is on Smiley an allthought  mobile signal is
not good I can live with it till the official day of switch on Smiley
gtowen
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: Well impressed :)

Hi there gtowen Smiley
Looks like the connections have been established which is why you can get online, but the orders haven't been completed yet. When the orders are closed off on 27/05/2015 you should be good to go on the phone call front! If you still can't make phone calls on the 28th May, let us know and we'll investigate Cheesy
gtowen
Rising Star
Posts: 353
Thanks: 9
Fixes: 1
Registered: 05-05-2013

Re: Well impressed :)

ok, thanks for the info catelliot Smiley
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: Well impressed :)

My pleasure gtowen  Cool