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Well done Plusnet

Posts: 10
Thanks: 13
Registered: ‎11-07-2018

Well done Plusnet

Reported my BB down Monday morning. I had a BT Smart Hub (HH6) showing steady orange.

The young lady diagnosed a router/hub fault and said she would send a replacement. I was a little sceptical having connected to the hub. It was telling my there was an internet failure.

Next morning a new hub arrived about 10am and I was back up running in a few minutes.

I didn't have to wait long to talk to a tech. The tech seemed quite knowledgable and she had good customer care skills.

Praise where praise is due.

Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.

Posts: 22,254
Thanks: 4,690
Fixes: 512
Registered: ‎06-04-2007

Re: Well done Plusnet

Moderator's Note(s)

Thread moved from ADSL Broadband to Plusnet Feedback.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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