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Reported my BB down Monday morning. I had a BT Smart Hub (HH6) showing steady orange.
The young lady diagnosed a router/hub fault and said she would send a replacement. I was a little sceptical having connected to the hub. It was telling my there was an internet failure.
Next morning a new hub arrived about 10am and I was back up running in a few minutes.
I didn't have to wait long to talk to a tech. The tech seemed quite knowledgable and she had good customer care skills.
Praise where praise is due.
Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.
Thread moved from ADSL Broadband to Plusnet Feedback.
Forum Moderator and CustomerCourage is resistance to fear, mastery of fear, not absence of fear - Mark TwainHe who feared he would not succeed sat still