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Restriction due to failed billing

DepotCat
Interested
Posts: 1
Registered: ‎16-01-2019

Restriction due to failed billing

This seems to be a bit of a problem with PlusNet. I am a new customer and got a text message and e-mail informing me of an unpaid bill, but no pop ups informing me that my internet connection was restricted. I was still able to access YouTube, E-Bay, Amazon, The online newspapers etc; so I was a bit confused when I couldn't access my PlusNet account page or my bank online to check on the Direct Debit. Surely if PlusNet is going to restrict online activity, it should at least allow access to the users account..?

Moderator's note by Mike (Mav): Changed thread title to reflect issue.

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Plusnet cutting off vital lifeline

@DepotCat, sorry for the issues you've had while in failed payment. I can see this should be sorted for you now. Let us know if you do experience any further issues and we'll be happy to investigate further.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Mav
Moderator
Moderator
Posts: 21,654
Thanks: 4,452
Fixes: 504
Registered: ‎06-04-2007

Re: Restriction due to failed billing

Moderator's Note(s)

Two posts from this thread moved Plusnet Feedback.

Forum Moderator and Customer
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