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Website problem with Manage My Mailboxes

procount
Dabbler
Posts: 15
Thanks: 7
Fixes: 1
Registered: ‎21-09-2016

Website problem with Manage My Mailboxes

There is a problem with the Plusnet webpage that allows the creation of new mailboxes.

After logging into the member centre, select the following sequence:

Manage Account => Manage your Plusnet mailboxes => Mailboxes (tab) => ADD NEW MAILBOX (button)

At this point the black footer covers up all the necessary edit boxes to allow the new mailbox to be created.

It only happens on this Mailbox tab. If you select CREATE NEW EMAIL ADDRESS from the SUMMARY tab, it is possible to create a new mailbox. All the other tabs also seem ok.

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,062
Thanks: 1,639
Fixes: 495
Registered: ‎01-01-2012

Re: Website problem with Manage My Mailboxes

Hi @procount I'm sorry to hear this. 

I've been able to replicate this on my own account so there's definitely an issue.

It's with our digital team to look into and we'll get it sorted as soon as possible 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 23,734
Thanks: 10,023
Fixes: 170
Registered: ‎22-08-2007

Re: Website problem with Manage My Mailboxes

Resizing the browser window causes the content to re-render correctly. This is a long standing issue.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

procount
Dabbler
Posts: 15
Thanks: 7
Fixes: 1
Registered: ‎21-09-2016

Re: Website problem with Manage My Mailboxes

I tried resizing the window. It's a bit hit and miss as to how much of the window the footer covers. If I get it just right I can see the ADD button, but it doesn't look very good.