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Website down for 5 days ticket no responce

Community Veteran
Posts: 1,576
Thanks: 3
Registered: ‎13-04-2007

Website down for 5 days ticket no responce

Question #130193739  I raised a ticket on the 25th as the website crewetown.co.uk hosted on plusnet was down as it had gone over bandwidth there has been no response to the ticket of any sort. You advertise good customer service I have had the account for 10 years and the response or lack of it  is disgusting. Why or why do they take it down for an occasional going over the site is cut to the bone and very rare it goes over. It can go over for any reason behold control  like people suddenly looking for pokomon which may be in the park or any other silly reason. As a customer of 10 years one would expect some tolerance on this matter

 

Moderator's note by Adie (Dvorak) removed some HTML that was causing issues with mobile preview.

2 REPLIES
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Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Website down for 5 days ticket no responce

Hi

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 17,666
Thanks: 659
Fixes: 162
Registered: ‎05-04-2007

Re: Website down for 5 days ticket no responce

Your site should be back up and running now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff