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We Need Better Fault support and no DLM please

ctech500
Grafter
Posts: 255
Registered: ‎06-08-2007

We Need Better Fault support and no DLM please

Hi
I have a fault with my service constant disconnections etc. I was patient and went through the motions after a week and 3 Days I contacted CS who said that the banding can now be removed. because i had 72 hours of solid connection
This was done done, and my connection rate was "Normal" but the BT profile stayed the same for 2 days I contacted CS to inform them and was told that I have wait 3 for the profile change!!!
As soon as I put the phone down. MY BB disconnected and I am back on a Banded Profile. I phoned back and tried in vain to speak to someone in the faults team but they don't talk to customers. any I was told that they would call me. which means waiting like a Muppet for another two weeks. there should be a contact number for customers who have faults that have been escalated. 9 times out 10 the tickets are NOT updated when I call CS if the CS REP doesn't update a ticket when I call how the hell can problems get sorted. or is it company policy to fob people off now
I have ad it with DLM. Any suggestions for a good LLU provider.
ticket ID: 33408428
9 REPLIES
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: We Need Better Fault support and no DLM please

Who's available at your exchange?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ctech500
Grafter
Posts: 255
Registered: ‎06-08-2007

Re: We Need Better Fault support and no DLM please

If you mean LLU  then there's
AOL:
O2 / Be:
C&W / Bulldog:
Orange:
Sky / Easynet:
TalkTalk (CPW):
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: We Need Better Fault support and no DLM please

Hiya,
I've just dropped a quick reply to your other post - one of our faults guys is looking into this for you now.
ctech500
Grafter
Posts: 255
Registered: ‎06-08-2007

Re: We Need Better Fault support and no DLM please

Thanks James,
The faults team are talking to me now
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: We Need Better Fault support and no DLM please

O2/Be are the best bet - either them directly or someone who offers a connection over their network, e.g. Andrews & Arnold
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ctech500
Grafter
Posts: 255
Registered: ‎06-08-2007

Re: We Need Better Fault support and no DLM please

Yeah I heard some good things about BE. They were making noises about ADSL Bonding a while back. not sure if they are deploying it though
Andrews & Arnold  not sure about them If you're on a BT Backhaul with them you inherit DLM
TBH Plusnet did raise reservation about DLM in particular Banded Profiles to their "Provider" as I recall it seem to fall on deaf ears.
In this instance my frustration is with the Providers provider BTW.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: We Need Better Fault support and no DLM please

Thanks.
I believe Rami managed to get BT to turn off your line banding again.  Hopefully it'll stay off for a bit longer this time!
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: We Need Better Fault support and no DLM please

Quote from: ctech500
Andrews & Arnold  not sure about them If you're on a BT Backhaul with them you inherit DLM

A&A give the choice of BT or Be - with Be the base cost is higher, but you get far higher allowances and additional usage is a fraction of the cost.
(Incidentally they also charge a lot less for people on 21CN connections than those on 20CN. ISPs who are shifting loads of people over to 21CN and then still charging the same are making a nice profit!)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
ctech500
Grafter
Posts: 255
Registered: ‎06-08-2007

Re: We Need Better Fault support and no DLM please

Hmm interesting, but you be careful jelv giving away inside info. might get you in trouble (a horse's head in the bed springs to mind)  Cheesy