cancel
Showing results for 
Search instead for 
Did you mean: 

Voicemail update next month

elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Voicemail update next month

Just had an email about this. Will it still be free. Thanks.
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Voicemail update next month

http://www.plus.net/support/phone/call_features.shtml#voicemail
From what I gather basic voice mail is free but voice mail extra 1571 isn't and I assume that you are on the basic voice mail.
This is the relevant bit
Quote
Voicemail and Voicemail Extra (1571)
Whether you're away from home or on another call, Voicemail acts like a built in answerphone to make sure you don't miss a call. With Voicemail you can:
    Save messages for up to 20 days
    Record your own greeting message
Standard Voicemail is free, but it's not switched on as standard. If you want to use it, you'll need to add it via the Telephone Control Panel.
In addition to the standard Voicemail features, Voicemail Extra allows you to:
    Choose the number of rings before a call is answered
    Check your messages from any phone (PIN Protected)
    Link to your mobile and get SMS alerts† when new messages are left
    Save messages for up to 30 days
    Identify up to 3 callers who have hung up without leaving a message (as long they have not withheld their number)
† SMS alerts to a linked mobile cost 10p per message.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Voicemail update next month

this is the e-mail
Quote
Here at Plusnet, we're always looking for ways to improve our service, so in 30 days' time we'll be upgrading the voicemail product on your phone line.
As well as making sure you don't miss a call when you're unavailable or on another call, you'll also be able to record your own personal greeting as part of your service. However, as part of the upgrade any existing messages you have will be removed.
You don't have to lift a finger - we'll handle everything and there won't be any disruption to any of your other Plusnet services.
All the best,
Steve Woods
Customer Experience Director, Plusnet
http://www.plus.net/
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Voicemail update next month

@elkieluca
Yes, it'll still be the same price (free) that it currently is.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Re: Voicemail update next month

Thank you.
dsw
Grafter
Posts: 127
Registered: 07-04-2012

Re: Voicemail update next month

I guess this has already been rolled out to some customers as I seem to be able to record a greeting already?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Voicemail update next month

Yes, some customers will have it already - it depends when you signed up. Anyone who signed up during or after April should be able to record a greeting.