Very pleased with the service received during my recent house move. I phoned Plusnet 2 weeks before I was due to move and customer services advised I could keep my number, Get the same speeds as before and if I took out a slightly longer contract I could even get money off my monthly bill. Moved house on the 17th Nov. A BT engineer arrived on the 19th Nov to change phone number on existing line. A Kelly communications engineer arrived this morning 20th Nov. He had already swapped the line over to fibre before arriving at my house, He connected my existing modem to a new faceplate ran a couple of tests and now I`m on fibre again. Well done Plusnet. After the nightmare of my first move over to Plusnet https://community.plus.net/forum/index.php/topic,111770.0.html. It came as a very pleasant supprise for it all to be straightforward and drama free. so I say again Thank you Plusnet for a great House move.