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View order status for a router - why no dates?

Community Veteran
Posts: 26,718
Thanks: 931
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Registered: 10-04-2007

View order status for a router - why no dates?

When it says the hardware has been despatched, why doesn't it give the date?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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10 REPLIES
Community Veteran
Posts: 1,136
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Registered: 30-07-2007

Re: View order status for a router - why no dates?

Because it's more fun to have you ferret through closed tickets than provide the information up front?  Roll eyes
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Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: View order status for a router - why no dates?

You mean ferret through the closed tickets that they've totally hidden?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
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Registered: 26-11-2011

Re: View order status for a router - why no dates?

It's because it's sent via Royal Mail, First Class. we don't hold any control over the date/time the hardware gets delivered unfortunately.
Whether you could see closed tickets or not, it wouldn't make a difference for the reason mentioned above.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
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Registered: 10-04-2007

Re: View order status for a router - why no dates?

I didn't ask for the date delivered, I asked for the date it was despatched.
Looking at https://portal.plus.net/my.html?s=0&action=account_summary on my account it would be reasonable to assume that it was despatched 03/04/2015 as that is the only date shown against the router*. If it was sent first class - where is it?
Showing date it was actually despatched might reduce the number of calls you get in the days before installation is due asking where the router is!
Only by looking in the highly secret closed tickets do I find it was actually despatched on Tuesday this week.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rongtw
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Re: View order status for a router - why no dates?

Jelv ,, i thought the hidden secret Tickets were only accessed VIA your      Forum SIG  Cheesy
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Superuser
Superuser
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Registered: 22-08-2007

Re: View order status for a router - why no dates?

At the time of posting, they are still available through the user portal.
1. Log in
2. Click the "Contac Us" link at the top of the page
3. Click the "Business" tab
4. Click "Customer Services" button
5. Click "Send a Message"
You'll then see the beloved Help Assistant pages.
Community Veteran
Posts: 3,668
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Registered: 05-04-2007

Re: View order status for a router - why no dates?

Sounds like they slipped up there and didn't remove it from the Business section too.
Will only be a matter of time now Roll eyes
Superuser
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Re: View order status for a router - why no dates?

Alex,
You are being "wicked" now!  Roll eyes
Back on the other thread which has been quiet now for over 5 days (oh they've stopped feeding back so it must be OK now...?)...
Quote from: Chris
Quote from: Townman
So (in the form of feedback) my question to PlusNet is - "Are you planning to restrict the ticketing system to only Business users?"

I don't know. I'll ask the question.
MattyC
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Registered: 10-04-2014

Re: View order status for a router - why no dates?

Customers do receive a text confirming that it has been dispatched on the day provided that the order is provisioned properly.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 26,718
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Registered: 10-04-2007

Re: View order status for a router - why no dates?

No text received!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)