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New Customer & is this too good to be true?

brush6136
Dabbler
Posts: 24
Thanks: 1
Fixes: 1
Registered: 24-03-2015

New Customer & is this too good to be true?

Moved away from Tesco BB which has been quite good. Only reason I'm moving is that (a) Tesco are selling our accounts to TalkTalk & I have had awful experience at a domestic & professional level (imagine problems at work all day then going home to the same problems at home!) & (b) saw an offer in Money Saving Expert newsletter, checked it out & signed up.
My phone got switched this morning at 11am. BB interrupted for about 10 mins & still connected to Tesco but the speed had shot up to around 19+Mbits from 16Mbits on an ADSL+ (I'm only a few hundred metres from the exchange) service.
Got a text from Plusnet at 1810 telling me my broadband was now working.
Changed my router settings to log into Plusnet which interrupted the link for about 3 seconds & my radio programme still playing. Oh & I'm getting almost 20Mbits down & 1+Mbit up.
Will it last?
Customer for all 20 mins on BB & 7 hours on phone.
Hope this lasts!
Don't use a big word where a diminutive word will suffice.
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New Customer & is this too good to be true?

Welcome to Plusnet and the Community!
It's good to hear everything went smoothly and that you're getting good speeds. Let us know if you've got any questions/problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
brush6136
Dabbler
Posts: 24
Thanks: 1
Fixes: 1
Registered: 24-03-2015

Re: New Customer & is this too good to be true?

Sorry to say just discovered I'm not receiving calls. Done the online tests & have a problem/ticket number now just need to find where I monitor this from in the members centre.
adie:quote
Don't use a big word where a diminutive word will suffice.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New Customer & is this too good to be true?

If you go to help.plus.net you can see the open questions there. I'll go retest the line and see what's going on.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New Customer & is this too good to be true?

FYI I've just replied to the ticket.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 12,584
Thanks: 3,860
Fixes: 25
Registered: 22-08-2007

Re: New Customer & is this too good to be true?

For a problem like this 17070 is a handy number to dial, as it confirms the number on the line and can also perform a ring back test.
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: New Customer & is this too good to be true?

As you said it's too good  to last, welcome to the real PN!
Whatever happens always remember "We will do you
.........................proud" say Pnet.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New Customer & is this too good to be true?

Customers, regardless of providers get faults time to time  Roll eyes
Chris Pettitt
Cloud Environments Engineer