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Very slow upload speed - how do I get it uncapped?

clivepage
Newbie
Posts: 8
Registered: 26-06-2013

Very slow upload speed - how do I get it uncapped?

I have just switched from Be to Plusnet ADSL and the download speed at 6.3 Mbps is fair but the upload speed is only 0.34 Mbps or so, about a third of what I had been getting with Be Broadband (and Demon before that some years ago).  I gather from other messages that by default lines have a "capped" upload speed and that the restriction can be removed on request, but I can't see how to do that.  This measly upload speed will become very annoying I can see - can someone tell me how I go about requesting the removal of the cap?
3 REPLIES
Superuser
Superuser
Posts: 9,465
Thanks: 814
Fixes: 52
Registered: 06-04-2007

Re: Very slow upload speed - how do I get it uncapped?

You could raise a ticket but a member of the Digital Care Team will most likely pick up the request from this forum post.
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Very slow upload speed - how do I get it uncapped?

Yep Smiley On it now for you, it'll complete tomorrow.
clivepage
Newbie
Posts: 8
Registered: 26-06-2013

Re: Very slow upload speed - how do I get it uncapped?

Matt,
Thanks very much.