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Very satisfied feedback

johnstub
Newbie
Posts: 1
Registered: 16-10-2014

Very satisfied feedback

I would like to thank Zoe for her advice regarding my telephone problem and also for taking the time to explain a lot to me about upgrading to fibre optic.  I was very impressed with her knowledge and advice on both subjects.  I have been a Plusnet customer for 12 years or so and have always found your support staff very courteous, helpful and knowledgeable.
2 REPLIES
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Very satisfied feedback

welcome to the forums Smiley
glad to hear it went well for you.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Very satisfied feedback

Hi johnstub and welcome Smiley
Thanks for the feedback, I'll make sure that I pass this on to Zoe and her manager.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet