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Migration - Activation date

Lwio
Dabbler
Posts: 23
Registered: ‎12-09-2014

Migration - Activation date

Just migrating over from BT.
I'm on BT infinity 2 at the minute and am migrating to the equivalent Plusnet service, phones going too.
I use my own router, an apple extreme as the home hub 2 I had didn't play nice with my apple tv, it plugs into a modem.
I was wondering why an engineer visit would be necessary, if it's indeed necessary?
More curious than anything.
14 REPLIES
Community Veteran
Posts: 6,316
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Migration engineer visit

Pretty sure there is no need for an engineer visit to your home as you already have everything set up that they would do (you only need to change the PPPoE login in your router at the appropriate time).
Hopefully a member of staff will confirm to give you 100% reassurance.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: Migration engineer visit

Hi Lwio,
From checking your account it looks like a simple admin error as there is no current BT supplied product in the account field which means it will have requested install dates for the service which is technically not required.
Just looking over the finer details it doesn't appear that anything has been booked by way of an engineer so the service should just switch over like for like. Have you had any email correspondence which says otherwise? (I can't see anything in the service notices on your account so you shouldn't have).
Lwio
Dabbler
Posts: 23
Registered: ‎12-09-2014

Re: Migration engineer visit

No, no email. I was just reading the main page. So it all looks ok.
It will be a straight forward switch over then.
Lwio
Dabbler
Posts: 23
Registered: ‎12-09-2014

Activation date.

Hello I ordered Fibre and telephone on the 12/9, I received a confirmation letter dated 15/9 but still have not heard about a transfer date. Any news?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Migration - Activation date

Merged with existing topic by the OP and moved here with a title change as it appears that Plusnet have dropped the ball which isn't good news for the customer
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Migration - Activation date

This is shocking, a month later after the first post.
Have you still got a live BT Infinity service there Lwio?
Edit: Try logging in to your account and check that your contact email address is correct (and other details whilst you are there) also have a look at your "my questions" here to see if there is any tickets there that give any info. Check both Open & Closed ones.
Lwio
Dabbler
Posts: 23
Registered: ‎12-09-2014

Re: Migration - Activation date

Thanks for the reply.
Yes I've still got the Bt fibre that's working fine.
Just checked my account email seems to be okay, it's a googlemail account.
On the view products and services you've bought from plus net the following appears:
12/9/2014 unlimited fibre extra status buy in red.
01/01/1970 Unlimited fibre extra broadband pending in green  -- note the date
12/19/2014 anytime unconfigured in green.
Transactions screen £30.93 initial charge fully paid.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Migration - Activation date

Hmm, interesting - the ball has certainly been dropped, you could even say several have been thrown in the air. Roll eyes
I guess the last date is a minor typo by you Wink
Someone from the CRT will need to look more closely at this on Monday.
btw do you use a MAC when moving provider on Fibre?
Lwio
Dabbler
Posts: 23
Registered: ‎12-09-2014

Re: Migration - Activation date

Yes used a MAC. oh yes should read 12/9/2014.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Migration - Activation date

Let's hope it gets expedited on Monday for you.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Migration - Activation date

Thanks for speaking with me Lwio.
As discussed, once you have a new MAC we'll place your order for you. Feel free to send it me in a PM.
I'm sorry for the inconvenience caused.
@Anotherone - The ball certainly has been dropped. Systems rather than individuals on this occasion. Along with this, unfortunately we're unable to expedite an earlier than 5 working days when it comes to MAC migrations.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Migration - Activation date

But well done for picking it up  Wink
Lwio
Dabbler
Posts: 23
Registered: ‎12-09-2014

Re: Migration - Activation date

Quote from: MattyC
Thanks for speaking with me Lwio.
As discussed, once you have a new MAC we'll place your order for you. Feel free to send it me in a PM.
I'm sorry for the inconvenience caused.
@Anotherone - The ball certainly has been dropped. Systems rather than individuals on this occasion. Along with this, unfortunately we're unable to expedite an earlier than 5 working days when it comes to MAC migrations.
Matty


Thanks for phoning and replying, just got the new MAC code and I'll pm you with it.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Migration - Activation date

Thanks!
One of our provisioning experts will place your order for you now.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet