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Very Satisfactory Service

Posts: 35
Registered: ‎02-08-2007

Very Satisfactory Service

I've been with Plusnet for 10+ years with very few problems therefore have only needed to contact Customer Service infrequently.
The latest occasion sums it up.
I phoned last Saturday evening,  the phone was answered reasonably quickly by a very pleasant and capable lady, I didn't catch her name, we discussed my problem and agreed it could be my router she reminded me I was eligible for a free router.
As it was a Saturday evening and from comments I've read on here I had my doubts when she suggested I'd probably receive it on Tuesday and  that the installation should be straight forward.
Those doubts were prove to be unfounded, the Router duly arrived yesterday and the installation was indeed straightforward and t was up and running with no problems as easily as she said it would be.
Now only time will tell if it is the cure for my problem.
So, well done and thank you.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Very Satisfactory Service

Hi Ces,
Thank you for taking the time to post your happy experience. I'm hoping the new router has resolved your issue, let me know how you go with that.