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VOIP - Poor support

nibor
Grafter
Posts: 105
Registered: 25-01-2009

VOIP - Poor support

why does it take so long for support questions to be answered in relation to broadband phone problems, have been waiting a couple of days now !!! has PN only got one person doing this !!
jimShockedrange all caps in title changed as per forum rules mod:end
10 REPLIES
Community Veteran
Posts: 6,421
Thanks: 533
Fixes: 49
Registered: 30-07-2007

Re: VOIP - Poor support

Is it anything the forum might be able to help with ?
If so you might try posting in the Broadband Phone forum http://community.plus.net/forum/index.php/board,39.0.html
Moderator
Moderator
Posts: 18,217
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Fixes: 172
Registered: 11-01-2008

Re: VOIP - Poor support

Quote from: nibor
why does it take so long for support questions to be answered in relation to broadband phone problems, have been waiting a couple of days now !!! has PN only got one person doing this !!

I think you might be right there.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 3,291
Thanks: 2
Registered: 10-08-2007

Re: VOIP - Poor support

They used to have only one person interested looking after this but he left.

@Nibor I would suggest you will get more help with VOIP on the froum than you will get from plusnet.
nibor
Grafter
Posts: 105
Registered: 25-01-2009

Re: VOIP - Poor support

Its possible password/account related issues at this stage so until that is sorted ...my sip is not registering.
Community Veteran
Posts: 6,421
Thanks: 533
Fixes: 49
Registered: 30-07-2007

Re: VOIP - Poor support

Are you able to log in to your account at the voip portal https://voip.plus.net ?
Bear in mind that the sip password can be different from the one used to login to the voip portal. You can change it from there but you can not see what it currently is.
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 160
Fixes: 55
Registered: 27-04-2007

Re: VOIP - Poor support

nibor,
I'm not the best person to help you with this but I will flag this to contact centre management to get this some attention for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mdean
Grafter
Posts: 70
Registered: 13-05-2007

Re: VOIP - Poor support

Hi, I have now pick up you Question and if you are still having problem after the action that I have taken please update the question and PM me and I will look into this further for you.
I have also requested changes on how these type of questions are handled within the CSC.
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 160
Fixes: 55
Registered: 27-04-2007

Re: VOIP - Poor support

Cheers Martin,
nibor, let us know if you have any further issues with this, I'll keep an eye on this thread and give Martin a heads up again if need be.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
nibor
Grafter
Posts: 105
Registered: 25-01-2009

Re: VOIP - Poor support

Another support question added , still not answered when I looked last night since saturday. Undecided
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 160
Fixes: 55
Registered: 27-04-2007

Re: VOIP - Poor support

nibor,
Just checked your account, Martin picked this up early this morning and has dropped you a reply.
I can see this was raised back to us late on Friday, please bear with us as support response times are a little stretched at the moment but are improving.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team