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VMBU still not reset!

mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

VMBU still not reset!

Its been about 10 days since my switch to extra and my vmbu has STILL not showing any usage.
Despite a response to my ticket saying 'not to worry' i will NOT be hel responsible if i go over 60GB this month!
8 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: VMBU still not reset!

Sorry about that, I've checked and found a few other accounts in a similar position so have raised an internal problem for investigation.
I'll put a ticket on your account with your daily upload/download since your billing date so you can see how much you've used so far.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: VMBU still not reset!

Just to clarify this, it's not that the usage isn't reset, it was the usage not appearing at all on VMBU.
It's now fixed and should appear as normal.
fixed under problem 61653
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: VMBU still not reset!

I now have this problem, But I have not changed anything on my account, last bill 23 Jun, no VMBU report since
ID: 33986808
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: VMBU still not reset!

Can you try a disconnect/reconnect on your router and then take a look at VMBU around 2 hours later? I've got a feeling that should fix it.
I can put the usage since your last bill on the ticket if you'd like so you can see how much you've used daily?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: VMBU still not reset!

please Chris
When you say disconnect, do you mean a router power off or software disconnect?  - my uptime was 13 days, but have changed gateways recently
Just done a software disconnect
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: VMBU still not reset!

VMBU is showing up now for your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: VMBU still not reset!

oh well another of those little things, Yes OK and back to start of period Ta
Community Gaffer
Community Gaffer
Posts: 13,538
Thanks: 1,240
Fixes: 100
Registered: ‎04-04-2007

Re: VMBU still not reset!

Have a read of my post here that explains why this happens (in particular the bit at the bottom in italics).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵