Unsatisfactory reponse to fault

[#1]

We had a fault that resulted in loss of phone line and broadband for several hours. The question has been closed and no explanation of what caused the fault provided. Plusnet appears to be using an automatic "robot" system to  close the question and provide nothing in the way of customer service. It would be helpful to know in plain english  what the cause of the fault was and not use acronyms such as NSC and EIN. In a former life I used acronyms widely (as did my colleagues) but we would not expect that  the general public to be  knowledgeable about TSH LFT  for instance.

7:06am, Tuesday 21 Apr 2026
Question [ 254257705 ] is now off hold. Our Support Team will provide a further update so
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Plusnet Robot-083 - OSS - Automation use only
9:35am, Tuesday 21 Apr 2026

Not at all helpful

[#2]

At least it is not FNF.

Fault not found.

[#3]

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@davlyn wrote:

We had a fault that resulted in loss of phone line and broadband for several hours. The question has been closed and no explanation of what caused the fault provided. Plusnet appears to be using an automatic "robot" system to  close the question and provide nothing in the way of customer service. It would be helpful to know in plain english  what the cause of the fault was and not use acronyms such as NSC and EIN. 

I suspect "NSC" means No Sync and "EIN" means Electrical Impulse Noise. As to what the cause is/was, that's another matter.

https://kitz.co.uk/adsl/rein.htm

[#4]

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@mystreet1 wrote:
At least it is not FNF.

Fault not found.

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Or worse NFF - No Fault Found - which unlike the above, does not acknowledge that there remains a fault to be found, but the cause remains undiagnosed!