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Unimpressive service

natzp
Not applicable
Posts: 2
Registered: ‎12-01-2016

Unimpressive service

I ordered fibre broadband on 23.12, was told the earliest I could have it activated was 11.1. It still isn't connected. Because I'm at work, chatting to someone at the online help desk would be best but it's never working. I was assured yesterday on the phone I would be online by midnight last night but I'm not. Why does it take so long?
2 REPLIES 2
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,558
Thanks: 550
Fixes: 154
Registered: ‎27-04-2007

Re: Unimpressive service

Hi there,
Sorry to see we've not been able to deliver your services on the dates we'd hoped to.
I can see the reason for this is a delay to the phone order, I've checked this on our suppliers systems and see that the issue should be resolved on 20/1/16 so the order is set to progress following that.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
natzp
Not applicable
Posts: 2
Registered: ‎12-01-2016

Re: Unimpressive service

Hi Adam, thanks for your reply. Unfortunately it is now 22nd at the earliest that i will be able to use broadband.
How do i go about cancelling my order, and will I get a refund for the router I paid for but cannot use?
Thanks
Natalie