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Longest wait

choppy
Dabbler
Posts: 18
Registered: ‎19-01-2016

Longest wait

What is the longest time anyone has had to wait for Plusnet to resolve a problem with their service?  Angry  Angry  Angry
3 REPLIES 3
runhare
Aspiring Pro
Posts: 556
Thanks: 69
Fixes: 3
Registered: ‎09-10-2007

Re: Longest wait

We once had an intermitent line  fault that impacted on our phone and internet service that lasted at least 12 months. When the phone rang the internet would cut out and the router would reset itself. We would be off line for anything up to an hour at a time . Engineers could not  find the cause . One day a chap turned up who was determined to find the reason. It took him all day and it turned out to be two pieces of incomaptible equipment in the exchange that generated line errors when a ring pulse is transmitted and caused the router to loose its sync.
A freind had a fault last year that lasted 3 months.
None of this is surprising though as the delivery of the internet via telephone lines is subject to many problems and difficulties. The technology is no where near reliable as the telephone network was never designed to deliver an internet service in thr first place.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,960
Thanks: 628
Fixes: 176
Registered: ‎27-04-2007

Re: Longest wait

Is there anything I can help you with @choppy?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Longest wait

Probably worth linking to here to keep everything tied together: http://community.plus.net/forum/index.php/topic,147899.0.html
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.