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Unable to get any sort of reply from Plusnet

FIXED
stevehoney
Interested
Posts: 2
Thanks: 1
Registered: ‎25-09-2016

Unable to get any sort of reply from Plusnet

I have been waiting since 6th September to get PlusNet to port my old telephone number after joining PlusNet (mainly due to the fabulous customer service - surely you must stop mentioning that on your ads bearing in mind you have wait times of up to an hour on the telephone, the online chat is unable to "chat" even during your stated opening hours and you refuse to answer questions sent to your support team).

When will you port my number?

Stephen Honey

5 REPLIES 5
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: Unable to get any sort of reply from Plusnet

Lets hope someone from plusnet can help you tomorrow, shocking story buddy 

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
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Registered: ‎01-12-2010

Re: Unable to get any sort of reply from Plusnet

PN staff have taken a extended Siesta

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Unable to get any sort of reply from Plusnet

Raise a complaint ticket - see the code of practice link in my signature.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Unable to get any sort of reply from Plusnet

Fix

Welcome to the forums @stevehoney

 

Apologies for the delayed response you've been experiencing in regards to this matter.

 

I've placed the order for you and your old number should be back on your line within 24 hours.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
stevehoney
Interested
Posts: 2
Thanks: 1
Registered: ‎25-09-2016

Re: Unable to get any sort of reply from Plusnet

Thanks - finally sorted after putting this post on the forum