Unable to get any sort of reply from Plusnet

[#1]

I have been waiting since 6th September to get PlusNet to port my old telephone number after joining PlusNet (mainly due to the fabulous customer service - surely you must stop mentioning that on your ads bearing in mind you have wait times of up to an hour on the telephone, the online chat is unable to "chat" even during your stated opening hours and you refuse to answer questions sent to your support team).

When will you port my number?

Stephen Honey

[#2]

Lets hope someone from plusnet can help you tomorrow, shocking story buddy 

[#3]

PN staff have taken a extended Siesta

[#4]

Raise a complaint ticket - see the code of practice link in my signature.

[#5 · Accepted solution]

Welcome to the forums @stevehoney

Apologies for the delayed response you've been experiencing in regards to this matter.

I've placed the order for you and your old number should be back on your line within 24 hours.

Thanks for your patience.

[#6]

Thanks - finally sorted after putting this post on the forum